Bad service turned into no service.

Item: Capital Legacy
Rating: 1
Author: Marilein U

I requested to update my Will. The updated one was clearly done with no care (Afrikaans and English mixed, important wording left out, names were mixed). After informing them of the unacceptable mistakes, I received an e-mail apologising for the poor quality, but from there on all my e-mails were ignored. I never again received any response on any of my e-mails and I never received my corrected, updated Will.

Helpful (0)

Replies (1)

Capital Legacy's replyOfficial

26 Aug 2019, 10:05

Good Morning Marilein,

I want to thank you for bringing this to my attention, I sincerely apologize for the frustration caused.

I will personally have this rectified for you within the next hour and ensure you receive your updated Will as a matter of urgency.

Please keep my direct contact details going forward - *** / ***

I will also give you a call shortly to confirm.

May you have a lovely day!

Natasha Thysse
Manager - Customer Care

Capital Legacy's reply26 Aug 2019, 10:05

Official