Bad Service from Capital Legacy

I am writing this email because for the past 7 months I honestly feel that we have been given a complete runaround. According to the website Capital Legacy pride themselves in "hassle-free" Estate Administration and fast turn around times Capital Legacy has Innovative technology and has developed cutting edge estate administration that ensures efficient workflow for quick turnaround and regular reporting on the progress of the estate I am afraid that none of the above is actually correct, the only time we have received any correspondence and updates as to what is going on is because I have instigated them. The latest fiasco case in point - we were told on the 3rd February 2021 that the Master of the court has finally cleared up the tickets - this after 6 months - and that section 35 was going to be sent for adverti*****t. From the email, I can only assume that Zane emailed the advert to Vasie on the 8th February 2021 asking to have them published on the 19th February 2021. On the 25th of February, I sent an email asking for an update on my Mom's estate and this must have been when someone from Capital Legacy decided to find out if the adverts had actually be done or not because clearly by Vasie's response on the 24th February 2021 no one knew that there had been a hold put on the publishing of adverts due to a technical error at the Government Gazette. Two things strike me at this point - 1. Vasie did not think it relevant to tell anyone at Capital Legacy that there was going to be no publishing and 2. no one at Capital Legacy decided to follow up to see if the adverts were actually done. Once my email had been answered I decided to have a look into the problem that they were having at Government gazette problems and yes they were having technical issues and no they could not tell me when they were going to be fixed but they did say that when they were fixed they would start with publishing the backlog. Move forward to the 15th March 2021 - as once again there had been no follow up from Capital Legacy I sent an email to find out if there was any news about the publishing/printing - while waiting for a response I then found out that the government gazette had started printing the Legal A notices and that in fact the one for my Mom was dated the 26th February 2021. Now this is the point that I ask myself - how come I am able to make contact with the government publishing to find out what the status is with the error but yet no one from Business Daily or Capital Legacy knew that they were printing again Now because of this - and as I was told there can be no exceptions the advert that was originally placed with Business daily on the 8th of February 2021 is now null and void and Business daily now expect that the ad is sent through again from Capital Legacy. Now I am quite aware that there my Mom's estate is not the only one and that I am sure there are 100's if not 1000's out there but what I can not accept is how there is no communication at all between Capital Legacy & Business day?