GM
Given M
1 reviews | Active since Apr 2019
25 Aug 2026, 07:14
Bad service
They cant be trusted, I've canceled their policy 4 months ago but they continue deducting & takes longer to refund. Bad service.
Helpful (0)
Replies (6)0
Replies (6)
Capital Legacy's replyOfficial
25 Aug 2026, 08:41Good day Given,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply25 Aug 2026, 08:41
Official
Good day Given,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
GM
Given M's updateReviewer Update
01 Sept 2026, 14:16Good day. Capital legacy sent me an email on the 27th of August, after I wrote a complaint about them, stating that they will call me but to date, mo call & no refund. They are telling g me t they will pay my money in 10-15 days, though I canceled them 4-5 months ago. I regret taking a policy with them.
GM
Given M's update01 Sept 2026, 14:16
Reviewer Update
Good day. Capital legacy sent me an email on the 27th of August, after I wrote a complaint about them, stating that they will call me but to date, mo call & no refund. They are telling g me t they will pay my money in 10-15 days, though I canceled them 4-5 months ago. I regret taking a policy with them.
Capital Legacy's replyOfficial
01 Sept 2026, 17:23Good day Given,
Thank you for bringing this matter to our attention, We sincerely apologise for the delay and understand your frustration. Your follow-up concerns have been escalated to the Customer Experience Consultant assigned to your complaint for urgent attention and follow-up.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, We sincerely apologise for the delay and understand your frustration. Your follow-up concerns have been escalated to the Customer Experience Consultant assigned to your complaint for urgent attention and follow-up.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply01 Sept 2026, 17:23
Official
Good day Given,
Thank you for bringing this matter to our attention, We sincerely apologise for the delay and understand your frustration. Your follow-up concerns have been escalated to the Customer Experience Consultant assigned to your complaint for urgent attention and follow-up.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, We sincerely apologise for the delay and understand your frustration. Your follow-up concerns have been escalated to the Customer Experience Consultant assigned to your complaint for urgent attention and follow-up.
Luturcia van Wyk
Customer Experience Consultant
GM
Given M's updateReviewer Update
07 Sept 2026, 06:40I have received apologies & promises that someone will be in touch & sort my problem, but to date Capital Legacy has not refunded me nor call me. I received an email from their Customer Experience Condultant stating that I will receive my funds shortly , but by the end of last week, there was nothing. These refunds should have been done automatically instead of me having to chase after them, for I cancelled them many months back.
GM
Given M's update07 Sept 2026, 06:40
Reviewer Update
I have received apologies & promises that someone will be in touch & sort my problem, but to date Capital Legacy has not refunded me nor call me. I received an email from their Customer Experience Condultant stating that I will receive my funds shortly , but by the end of last week, there was nothing. These refunds should have been done automatically instead of me having to chase after them, for I cancelled them many months back.
Capital Legacy's replyOfficial
07 Sept 2026, 09:07Good day, Given
Thank you for bringing this to my attending. The consultant assigned to your complaint will contact you shortly.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this to my attending. The consultant assigned to your complaint will contact you shortly.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply07 Sept 2026, 09:07
Official
Good day, Given
Thank you for bringing this to my attending. The consultant assigned to your complaint will contact you shortly.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this to my attending. The consultant assigned to your complaint will contact you shortly.
Luturcia van Wyk
Customer Experience Consultant
GM
Given M's updateReviewer Update
14 Sept 2026, 08:33Good day Luturcia. Thank you for your responses but they mean nothing for I haven't received my refund as of today, which I requested on the 27th of August, this means that I have to beg your company to refund me gor the policy I canceled 5 months ago, this is so unfair in every way you can think of. Please refund me & stop deducting from my salary, I want nothing to do with Xapital Legacy, ever. The 10bdays of refund that were said on the communication has passed but nothing & why do I have to wait the 10bdaus for you to fix your problems.
GM
Given M's update14 Sept 2026, 08:33
Reviewer Update
Good day Luturcia. Thank you for your responses but they mean nothing for I haven't received my refund as of today, which I requested on the 27th of August, this means that I have to beg your company to refund me gor the policy I canceled 5 months ago, this is so unfair in every way you can think of. Please refund me & stop deducting from my salary, I want nothing to do with Xapital Legacy, ever. The 10bdays of refund that were said on the communication has passed but nothing & why do I have to wait the 10bdaus for you to fix your problems.