NM
Neliswa M
1 reviews | Active since Dec 2024
28 Dec 2024, 02:05
Bad Service
I have sent numerous emails to their consultant by the name of Shadleigh Watson with no response and even on had a call with on of their consultants that I want my debit orders to stop, as I am not interested in taking up a will with them anymore. What is worse is I have never sent the signed Will to Capital Legacy but I still get debited, for what I do not know. This is very frustrating.
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Replies (1)
Capital Legacy's replyOfficial
30 Dec 2024, 09:06 Hi there Neliswa,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced.
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced.
This is not the standard of service we strive to provide, and I assure you that your concerns are being taken seriously. , and we are prioritizing the resolution of this issue.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader
Have a lovely day further!
Lesego Mabaso
Senior Team Leader
Capital Legacy's reply30 Dec 2024, 09:06
Official
Hi there Neliswa,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced.
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced.
This is not the standard of service we strive to provide, and I assure you that your concerns are being taken seriously. , and we are prioritizing the resolution of this issue.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader
Have a lovely day further!
Lesego Mabaso
Senior Team Leader