KM
Keletso M
1 reviews | Active since Oct 2020
15 Jan 2025, 19:02
Bad service
Poor service. 2023 I indicated that I was not informed about their services from 1 of their consultant who was working under a different company, requested a refund and cancellation, refund was processed but failed to cancel their policy, realized in 2024 that they were still debiting my account, requested a refund and cancellation again,was refunded in August after back and forth with them from July,, in December 2024 I realized that they were still debiting my account,, requested a refund and cancellation again,UpTo date no1 from their side has responded to me. Capital legacy please refund me and cancel your policy.
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Capital Legacy's replyOfficial
16 Jan 2025, 05:30Hi Keletso,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply16 Jan 2025, 05:30
Official
Hi Keletso,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader