1 reviews | Active since Jul 2014
Bad service
<div>Good day
I'm experiencing really bad service from Capital Legacy. The delayed tactics and excuses have been going on for quite some time. A while go I was promised it's only a matter of days until the estate is winded up, to their latest response "It will still take a bit of time." One example is that they have a copy of my original title deed yet a few days ago when I decided to call the person in the Trust department she said she's still waiting for me to send a copy. I won't recommend this company.</div>
Good day Mr Erasmus,
My office is trying to set up a meeting with you to resolve the matter and meet with you soonest.
Unfortunately we could not get hold of you, will you please reply to the meeting request from my office, as we would like to resolve your concern as a matter of urgency.
Thank you and awaiting your response
Good day Mr Erasmus,
My office is trying to set up a meeting with you to resolve the matter and meet with you soonest.
Unfortunately we could not get hold of you, will you please reply to the meeting request from my office, as we would like to resolve your concern as a matter of urgency.
Thank you and awaiting your response
Good day Mr. Erasmus
This is a friendly request to reply to us in order to set up a meeting.
I have SMS'd you as well to set up a meeting, my office has emailed and called you.
Please be so kind to confirm our meeting or reply to us to resolve please.
Thank you
Good day Mr. Erasmus
This is a friendly request to reply to us in order to set up a meeting.
I have SMS'd you as well to set up a meeting, my office has emailed and called you.
Please be so kind to confirm our meeting or reply to us to resolve please.
Thank you
Good morning Mr. Erasmus
We attempted to contact you on many occasions to no avail.
I have responded to you in detail regarding your complaint.
I have detailed all the events for you since the reporting of the estate and you will note that the delays was not caused by us.
You are welcome to call or email should you have any other questions.
Thank you
Good morning Mr. Erasmus
We attempted to contact you on many occasions to no avail.
I have responded to you in detail regarding your complaint.
I have detailed all the events for you since the reporting of the estate and you will note that the delays was not caused by us.
You are welcome to call or email should you have any other questions.
Thank you
Good day Mr. Erasmus
Thank you for the time this morning, it was a pleasure to meet you.
Thank you for reviewing our rating we do appreciate it.
I am happy that you understand the process and that the delays was caused by external parties.
An estate can become very involved, thank you for understanding
Lastly, you do have Neville and my detail feel free to contact us should you have any questions.
All the best with the two girls
Regards
Pieter
Good day Mr. Erasmus
Thank you for the time this morning, it was a pleasure to meet you.
Thank you for reviewing our rating we do appreciate it.
I am happy that you understand the process and that the delays was caused by external parties.
An estate can become very involved, thank you for understanding
Lastly, you do have Neville and my detail feel free to contact us should you have any questions.
All the best with the two girls
Regards
Pieter
I trust you're doing well.
As our customers journey is very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review, based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care
I trust you're doing well.
As our customers journey is very important to us, we have tried contacting you as a follow up as well as to confirm if you would be willing to revise your initial review, based on your further experiences.
We remain available if you have any further questions or concerns.
Kind Regards,
Natasha Thysse
Manager - Customer Care