SC
Salomie C
1 reviews | Active since Feb 2025
31 Mar 2026, 08:33
Bad customer service
I have been a client with Capital Legacy for many many years. The person I always corresponded with is Wouter, but he unfortunately left the company. I have been trying for months now to get someone to assist me with changing my will. I phoned and ask for a representative to make an appointment to come and see me, still waiting. Customer service is non existing at this stage.
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Capital Legacy's replyOfficial
31 Mar 2026, 09:32Hi Salomie,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply31 Mar 2026, 09:32
Official
Hi Salomie,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant