Bad Customer Service

After receiving poor service, communication and overall service since signing up with them about a year and a half ago, finally decided to cancel my policies with them.

The cancellations department would phone me back as they are very busy, I was told (Well that is a bit worrying already) They phoned me back 3 days later, wanted to know why I wanted to cancel, so I told them, they wanted to make things right.

I politely told Justin Grobler that I am not interested and please just cancel the policy. He sent me an email saying that the one policy is cancelled and the last premium would come off end of April. I have 2 policies with them and queried if both policies have been cancelled. No response from that moment forward. I have emailed him 4 times and tried to phone him 3 times.......no answer, no reply to date.

Very disappointed with the customer service with all the parties I have dealt with at Capital Legacy, from claims to cancellations. I would personally never recommend them to anybody.