Atrocious Experience with Capital Legacy

Shocking customer experience.

We thought Capital Legacy was the safest place to keep our Wills but didn't expect the disappointing customer experience. So, I am an existing client that is currently paying a monthly premium.

In May 2019, Grant, Marnus V and Arno assisted to have my grandmother Will drafted and seems everything went ok as I just got told send it to all of them. Something as confidential as a Will to send to multiple people including *** just doesn't seem right.

These were the past events: Grandmonther passed away on 31 August, 2 September, called *** and spoke to a male agent that told me the request has been logged and someone will contact me in the next few days. 12 September, Gedide called to market/sell Capital Legacy. 18 September, Gedide called to asked to follow-up if anyone called me and still NOBODY has made any effort. 7th October, spoke to agent Vusi and got promised that someone will call me and another empty promise. 8th October, spoke to Fortune and was told that my request is still pending assignment to the estates department. 8th October, received an email 'We're grateful for your continued trust in us regarding your Last Will & Testament. We've made the requested updates to your Will since our previous communication. It's crucial to ensure the updated Will is signed and securely stored.'

I cannot understand what is the issue and the difficulty to have someone help me through the process after +30 days, with 4 email trails and more than 5 phones calls.

I have requested this to be escalated to executive management to help and yet there is no contact.

Make sure nobody uses Capital Legacy, it's absolutely atrocious service.