MN
Mduduzi N
1 reviews | Active since Apr 2017
28 Sept 2021, 16:54
Appalling service experienced from Capital Legacy
I am a capital legacy client and I can strictly confirm that their admin services are terrible. Short of respect for consumers and outright appalling. I sent an email three weeks ago requesting for my will to be updated and my emails have never once been responded to even when I call it seems like my request gets shoved under the carpet in their list on non-priorities. I am really complaining about how atrocious the service is. Good luck if you are an existing client or if you are considering establishing a will with them. They are happy to take your premium for a services that is DEAD and disrespectful.
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
29 Sept 2021, 08:37Hi there Mduduzi,
Please accept my sincerest apologies for the inconvenience caused. I can assure you we are continuously working on ways to better our client journey and I will ensure this matter is addressed urgently.
Please leave this with me, we will give you a call shortly to have your concerns addressed and resolved.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Please accept my sincerest apologies for the inconvenience caused. I can assure you we are continuously working on ways to better our client journey and I will ensure this matter is addressed urgently.
Please leave this with me, we will give you a call shortly to have your concerns addressed and resolved.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply29 Sept 2021, 08:37
Official
Hi there Mduduzi,
Please accept my sincerest apologies for the inconvenience caused. I can assure you we are continuously working on ways to better our client journey and I will ensure this matter is addressed urgently.
Please leave this with me, we will give you a call shortly to have your concerns addressed and resolved.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
Please accept my sincerest apologies for the inconvenience caused. I can assure you we are continuously working on ways to better our client journey and I will ensure this matter is addressed urgently.
Please leave this with me, we will give you a call shortly to have your concerns addressed and resolved.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care
MN
Mduduzi N's updateReviewer Update
30 Sept 2021, 10:26Following my unhappy rant about Capital Legacy. I wish to confirm that they have finally assisted me satisfactory. Justin Grobler was really a star and shifted my perception from a one to a four star rating. Thank you Justin as my confidence in Capital Legacy is rebuilding rapidly.
MN
Mduduzi N's update30 Sept 2021, 10:26
Reviewer Update
Following my unhappy rant about Capital Legacy. I wish to confirm that they have finally assisted me satisfactory. Justin Grobler was really a star and shifted my perception from a one to a four star rating. Thank you Justin as my confidence in Capital Legacy is rebuilding rapidly.
Capital Legacy's replyOfficial
01 Oct 2021, 10:00Hi there Mduduzi,
Thank you so much for the positive feedback!
Thank you so much for the positive feedback!
Capital Legacy's reply01 Oct 2021, 10:00
Official
Hi there Mduduzi,
Thank you so much for the positive feedback!
Thank you so much for the positive feedback!