Almost a Year

Our mother died almost a year ago, her will, estate and Sanlam pension that we were supposed to inherrit is still pending. We as a family are struggling. It is just one excusse after another. We are also clients at Capital legacy, and if it take amost a year without answers on my mom's case, we would rather look for a company who put the clients first.

This was the latest respone after almost a year!

Good Afternoon Mr & Mrs Bezuidenhout

Thank you for your email.

Please accept our sincere apologies for the inconvenience and frustration caused. We understand the importance of this matter and the impact the delays have had, and we truly regret the experience to date.

As discussed, the estate currently reflects a shortfall. While we are aware that funds are due to the estate from the pension benefit, we are unfortunately still uncertain as to the exact amount that will be received.

Please note that, due to the uncommon requirements set by the pension fund, we are doing our utmost to obtain the necessary bank confirmation reflecting the Executor’s details. This has been escalated to management for further assistance, however, as this is not a standard request, it is taking longer than anticipated to resolve.

In addition, we are still awaiting feedback from the Master’s Office regarding permission to proceed with the further administration of the estate.

We appreciate your patience during this process and want to assure you that we are actively following up on all outstanding matters and will provide updates as soon as progress is made.

Should you have any further queries, please do not hesitate to contact us.

Thank you

Raeesa Essa Senior Estate Practitioner

Sarel Bezuidenhout