Agreement not honored by Capital Legacy, no response to emails.

I requested for my Policy to be closed, Capital Legacy then called and granted me a 3 month break and told me that we'll review my financial status to see if we can continue with the policy. In May 2022 my account was double debited and in June, after my discussion and agreement with them, my account was debited again.

I've now requested for the policy to be cancelled in totality and have my premiums refunded from date of closure request and needless to say no one has bothered to respond to me. No response on email and cannot get through to Call Centre Agents.