SH
Samantha H
1 reviews | Active since Jul 2016
20 Feb 2024, 16:54
After service sucks!
Once your plan is there - any form of requests to talk or review it later and I wait months, still no response. Perhaps cancel. But gosh, let a debit order go, then they'll phone the next day I'm sure
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
21 Feb 2024, 07:51Good morning Samantha ,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply21 Feb 2024, 07:51
Official
Good morning Samantha ,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
SH
Samantha H's updateReviewer Update
25 Feb 2024, 08:19Absolute ******* and still waiting. So Capital Legacy will respond to Hell-o-peter but not any other way.
Phone call received from my complaint, but still 4 months since an actual consultant or worker has rep**** to me.
How will my family get anything right if I am gone, if I can't and I'm alive. Don't recommend at all
Phone call received from my complaint, but still 4 months since an actual consultant or worker has rep**** to me.
How will my family get anything right if I am gone, if I can't and I'm alive. Don't recommend at all
SH
Samantha H's update25 Feb 2024, 08:19
Reviewer Update
Absolute ******* and still waiting. So Capital Legacy will respond to Hell-o-peter but not any other way.
Phone call received from my complaint, but still 4 months since an actual consultant or worker has rep**** to me.
How will my family get anything right if I am gone, if I can't and I'm alive. Don't recommend at all
Phone call received from my complaint, but still 4 months since an actual consultant or worker has rep**** to me.
How will my family get anything right if I am gone, if I can't and I'm alive. Don't recommend at all
Capital Legacy's replyOfficial
26 Feb 2024, 16:31Hi there Samantha,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply26 Feb 2024, 16:31
Official
Hi there Samantha,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Lesego Mabaso
Senior Team Leader – Customer Care