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Belinda Bel.fryer

1 reviews | Active since Nov 2023

23 Nov 2023, 11:27

After a few months of waiting for our policy to be put in place by an outside source dealing with Caital Legacy, I visited Capital Legacy offices in person

After a few months of waiting for our policy to be put in place by an outside source dealing with Caital Legacy, I visited Capital Legacy offices in person. By this stage I was feeling desperate, as we still had no cover and I was not sure what had been logded and what had not. The friendly and efficient service I received from Justin astounded me. He told me that is not how they do business and of the importance of such a policy. He contacted the people involved so that our Wills could be changed, as we had previously requested, as well as sorting out the policy that should have been put in place two months ago. He set up a meeting with ourselves and the person concerned, so it could be sorted out immediately. But if not , I now have the support I need to sort this out. Brilliant service. Thank you Justin Justin spent time with me explaining how everything works. I really did not know such excellent, friendly and efficient service exists. I walked out feeling the lump in my throat and sick feeling in my stomach was gone.

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Replies (1)
Capital Legacy
Capital Legacy's reply23 Nov 2023, 12:36
Official
Hi Belinda,

Thank you so much for the amazing feedback! We truly appreciate it, I'll be sharing this with Justin and rest of the team. 
 
 Have a lovely day further! 
 
Lesego Mabaso
Senior Team Leader -Customer Care