Absurd service

I have send a request on the chat to us, filled in the details. Apparently I added a different email, instead of the consultant calling me and getting the correct email. You close the case and ask me (a customer that pays without fail) to log a new request. What kind of ludicrous is this? Do you realize that not all of us have time your jokes. If you don't want my money, there are companies out there who gives similar service. Call me or give me process on how to cancel my policy with you