1 reviews | Active since May 2026
A Pleasant Experience with Capital Legacy
Today , 19 May 2026 , I was attended by Ms Silesta Govender , Client Care Agent , from Capital Legacy with regards to my premuim not being honored because my bank account was closed without me giving Capital Legacy prior notice .This resulted in my wife's and my premuim not being honored timeously.I are grateful to Ms Silesta Govender's competent intervention in swiftly contacting me to fix my debt order posthaste so that our debt orders were arranged honored by the 20 May 2026.
She was very patient and professional in the manner in which she assisted me in proactively resolving my debt order challenges.Even though Ms Silesta Govender was very efficient and effective in resolving my challenges over the telephone , she immediately after ending the call contacted me via email express her gratitude for my willingness to cooperate with her in resolving the issue at hand.She also went the extra mile to appeal to me to ensure that I had funds in my account because the amounts due were going to be dededucted from account the next day , 20 May 2026.
She also ended the email finally thanking me once again foe doing business with me and appealled to me to contact her for further assistance if I need any assistance from Capital Leacy going forward.
My experience with Capital Legacy via Ms Silesta Govender , Client Care Agent , was indeed a pleasant one .
Thank you Ms Silesta Govender.
Thank you so much for the feedback! I'm thrilled to hear that Silesta has been so efficient. We'll be sure to share your feedback with her.
However, a member of our team will be in contact with you shortly to assist further should there be any dissatisfaction due to the 1- star rating.
Luturcia van Wyk
Customer Experience Consultant
Thank you so much for the feedback! I'm thrilled to hear that Silesta has been so efficient. We'll be sure to share your feedback with her.
However, a member of our team will be in contact with you shortly to assist further should there be any dissatisfaction due to the 1- star rating.
Luturcia van Wyk
Customer Experience Consultant
