KM
Keletso M
1 reviews | Active since Oct 2020
17 Apr 2026, 19:36
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I have been dealing with this company since 2023, always requesting them to cancel their policy and refund my money, they do refund but fail to cancel,to date they are still debiting my account after they said they will stop in February last year,at times their phone goes unanswered, capital legacy what will it take for you to stop debiting my account? I am tired of this back and forth with you guys over a policy I know nothing about
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Capital Legacy's replyOfficial
18 Apr 2026, 09:15Hi Keletso,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply18 Apr 2026, 09:15
Official
Hi Keletso,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant