1 reviews | Active since Oct 2017
*****!
Last year a lady came to our office (government) to present about this company. She said we should fill out our information in case we wanted a policy. I filled it in a gave her my persal number and ID. She then *****ulently took out the policy after I told her I don't want it. They deducted the first month without my consent from my payslip. I then signed a cancellation form, but to my surprise they kept on deducting for 5 months. I put a stop to it via my HR so they could not deduct anymore. Early this year I received an email apologising for the mistake and promising I would receive my refund which would be in my account within 10 working day. It is 2 months later as I wait. I have worked in the insurance industry and have taken up policies with big companies such as OUtsurance,Discovery and Mommentum but I have never witnessed such incompetence. Capital legacy I WANT MY MONEY back that you *****ulently deducted from me for months!!!
My sincerest apologies for the inconvenience that may have occurred.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
My sincerest apologies for the inconvenience that may have occurred.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
