LR
Lesego R
1 reviews | Active since May 2024
28 Aug 2024, 07:40
*****
I sent Capital legacy a cancellation request email in May and received a response that my policy has auto lapsed which is ok. The problem is that they continued to debit my account to this date. I constantly have to send statements for them to do refunds. This is not on.
Helpful (0)
Replies (1)0
Replies (1)
Capital Legacy's replyOfficial
28 Aug 2024, 11:44Good day Lesego,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply28 Aug 2024, 11:44
Official
Good day Lesego,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care