PL
Paula L

1 reviews | Active since Feb 2018

11 Jul 2024, 08:28

2 Weeks and still no resolution

I didn't think that I would need to write another review but here I am. I have been waiting since 24 June 2024 to get an answer/update/anything really in terms of where Capital Legacy is at in terms of my Late Father In Laws estate after he had passed away in 2021. From Capital Legacy promising to call, promising to give feedback, promising to chase, promising to escalate. I now just get no response from my daily follow ups and while I have been begging for answers my mothers estate just hangs because we cant do anything until Capital Legacy figures out what is going on. It horrifies me to think that I need to go through this again when my mother in law passes away due to her unfortunately also being a client of this company but who knows maybe my personal experience will make her reconsider. Time is money but to Capital Legacy you are just a number.

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Replies (1)
Capital Legacy
Capital Legacy's reply11 Jul 2024, 11:39
Official
Hi there Paula,

Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible. 
 
We will be in contact with you.

Have a lovely day.

Lesego Mabaso
Senior Team Leader – Customer Care