SW
Suhayl W
1 reviews | Active since Aug 2020
15 May 2026, 14:54
18 months and still no payout.
Most disappointed in the organization. My mother and father have been paying monthly subscriptions for years without fail. My late dad passed 18 months back and we are still waiting for payout for the Legacy Protection Plan Claim. Everytime we follow up we get 'we will look into this' and we never get feedback or a resolution. Stay away from this company please if you dont want added stress when losing a loved one.
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Replies (3)
Capital Legacy's replyOfficial
15 May 2026, 15:29 Hi Suhayl,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply15 May 2026, 15:29
Official
Hi Suhayl,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
SW
Suhayl W's updateReviewer Update
15 May 2026, 15:40You were already aware of this matter. I'm not bringing this to your attention for the 1st time. I have the same response via email and nothing has happened . . .
SW
Suhayl W's update15 May 2026, 15:40
Reviewer Update
You were already aware of this matter. I'm not bringing this to your attention for the 1st time. I have the same response via email and nothing has happened . . .
Capital Legacy's replyOfficial
18 May 2026, 09:11Hi Suhayl,
My sincerest apologies for service received thus far, your complaint has been escalated for urgent assistance.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
My sincerest apologies for service received thus far, your complaint has been escalated for urgent assistance.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply18 May 2026, 09:11
Official
Hi Suhayl,
My sincerest apologies for service received thus far, your complaint has been escalated for urgent assistance.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
My sincerest apologies for service received thus far, your complaint has been escalated for urgent assistance.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant