LN
Lungelo N

1 reviews | Active since Jan 2023

27 Sept 2024, 06:44

17 months of paying for insurance for my late father.

I'm so disappointed in Capital legacy, I joined the policy 20/03/23 my father passed on 30/03/23 I contacted the agent who helped me to make him aware so that my father can be removed from the policy. To my surprice I was still paying for him for 17 months. Capital legacy was quick to "decline" my claim that I wasn't even claiming I was only reporting so that they can remove him that's all. Thanks to Dikeledi Seripe who helped to request refund and who helped me with request to cancel the policy.

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Replies (1)
Capital Legacy
Capital Legacy's reply27 Sept 2024, 09:32
Official
Hi Lungelo,

Thank you for bringing your concerns to our attention. Please accept our sincere apologies for any frustration this may have caused. I’m glad to hear that Dikeledi was able to assist you and resolve the matter.
Have a wonderful day!

Kind regards,
Lesego Mabaso
Senior Team Leader – Customer Care