Service failure.

Good day

My husband passed away on the 15 April 2016, after a few months I spoke to your consultants regarding his Stern's account, eventually I was dealing with a consultant named Kenneth who was very helpful and asked me to send through his death certificate,of which I did so that the account can be closed. I received a letter on my old work address of which I don't work there anymore and don't have access to get the letter confirming that the account is closed which to my understanding would mean that the balance is written off.

I have received an email letter from Kenneth stating that the account is closed but the balance is outstanding, please advise why I am still liable for a balance on a closed account,the reason for me sending his death certificate was because I was asking for the account to be written off.

Please will you write off the outstanding balance and send me a letter on a letter head stating so.

As I don't understand how closing an account with a balance that is still due is helping me.

My cell ********** 828