Endless Promises, No Paid-Up Letter

Extremely disappointing service from MBD.

I have been trying for more than two weeks to obtain a paid-up letter for my RCS Game Stores account, and the experience has been nothing short of frustrating.

During this period, I have contacted MBD multiple times. Every time I called, I was promised that the paid-up letter would be emailed to me within 48 hours. After several follow-ups, I discovered that my details had been captured incorrectly, which was supposedly the reason why I had not received the document. I corrected the information and was again assured that the letter would be sent.

After another 48 hours, still nothing.

I followed up again and was informed of yet another error. Once again, I corrected the information and waited the requested time. Still no paid-up letter.

On Friday, I contacted MBD yet again and was promised that the letter would definitely be in my inbox before the end of the day. As I write this review, another weekend has passed, and I still have not received anything.

When I followed up on Monday, I was given different contact numbers to call, but these led nowhere and did not provide any solution.

What concerns me most is the complete lack of accountability and customer service. It seems very easy to contact customers when money is owed, but when a customer requires a simple document that should take minutes to issue, the process suddenly becomes impossible.

After more than two weeks, numerous phone calls, repeated promises, incorrect information, and endless follow-ups, I am still waiting for a paid-up letter.

MBD urgently needs to improve its customer service, communication, and internal processes. No customer should have to work this hard to obtain a basic paid-up letter.