Capital Data's Sibonelo Mogotsi

I really don't know what to do anymore. I dealt with a lady by name, Sibonelo Mogotsi, with fantatsic results everytime when she assist me. I made arrangements with her to put through my debit orders on the 26th of each month, which she did, I still receive sms's telling me to contact them. I have explained to them by emails that I am unable to call them as I am unemployed and cannot afford airtime and above that, do I have a hearing impairment and with all the noise of the call centre, cannot make out what the person on the phone is saying. That falls on deaf ears as they just ignore all email communications. Sibonelo went on maternety leave and believe you me, THERE IS NO-ONE, NONE, NOTHING AND NOBODY TO COMMUNICATE WITH YOU! Even on the email addresses given on Sibonelo's auto reply while she is on leave to contact, there is just no reply. They just ignore you blatantly. It is almost as if the whole company come to a standstil if Sibonelo is not available. Keep up the good work Sibonelo and thank you for the professional assistance you have always given me.