Appalling service

I am so disappointed with the service or rather the lack of service from this company.All I want to do is to have my account paid up and settled, this has become such an emotionally taxing and expensive exercise. I had 2 Finchoice accounts which were both handed over to Capital data.I paid up the one account and continued making payments towards the other account however I used the paid up account's reference instead. When I noticed this I contacted Capital data so they can transfer the credit from the paid up account to the new one. I have been promised call backs and feedback from a lady called Bhavna. I was told that the finance department would rectify this and to this date, two months later, I'm still told the credit is there and they will get finance to transfer. This account should have been paid up by now and it has now increased from a balance of +-R750 to R1100 all because of a monies that seemingly cannot be transferred from the one account to the other. This is by far the worst I have experienced.