Hellopeter
Share Your Experience
LO
Luschke O

1 reviews | Active since Apr 2018

08 Jan 2019, 16:36

WORST SERVICE EVER BY CAW MIDRAND!!

Worst Aftersales and customer Service I have ever dealt with! Firstly, they sell faulty vehicles and do not attend to the problem when it is addressed with them within 7 days, they give a vehicle back in a much worse condition after they were suppose to fix the problem. When there is an agreement to cancel the deal eventually after a month of struggles, they deliberately take more than 10 days to settle the deal with the finance approved bank. The biggest frustration of all is that me as the customer must now RENT a vehicle due to them delaying the cancellation procedure with the bank and it is costing me money and puts me in a financial crisis, because I cannot purchase a other vehicle without this one being settled and they apparently do not have curacy vehicles! Friendly reminder, STAY AWAY!!!!!!!

0
Replies (4)
LO
Luschke O's update08 Jan 2019, 18:27
Reviewer Update
Customer Service, I have books of emails to attach in order to back my accusations! None of the above mentioned is false. I will not mind to do so.
Capital Auto World
Capital Auto World's reply04 Jul 2019, 15:41
Official
 Good day Luschke, thank you for your feedback and review. We do apologize for the inconvenience caused regarding the matter. 

Capital Auto World
Capital Auto World's reply04 Jul 2019, 15:41
Official
Unfortunately, like any business there is procedures that need to be followed when it comes to repairs/ cancellations. In this case, the refund takes 7-14 working days when the deal gets cancelled. We advised this before the deal was cancelled.  
Capital Auto World
Capital Auto World's reply04 Jul 2019, 15:42
Official
 However, we still want you to be a customer of ours and we wish to provide you with a refund for the rental vehicle that you had to hire for the inconvenience this has caused. Please provide your contact number for me to arrange the above refund.