1 reviews | Active since Aug 2016
Warning!Warning!Warning!
<p>This is just a warning to all the consumers. Please make sure you check everything before purchasing a car from this Garage. CAW Boksburg.....We sitting with a situation now of a car that doesnt have a service history book. We purchased the car End of May from Capital Auto World Boksburg, as i speak to you now the car is at CMH Boksburg with a Faulty Engine, Ouch!.....CMH was willing to assist us to get a new Engine for the car because the car still has warranty, we've been waiting for the service book since last month......Service book, Dolololo, no where to be found.......instead they blaming us for driving the car twice to Mpumalanga .....Lol.....i mean when you buy a car you can drive it as many times as you want to go visit your parents.....we didn't even want to play the blaming game. All we wanted was a service book so that Chev can assist Us.........What a headache dealing with this Company!!!!.... Please CAW refrain from selling cars without checking the service history of the car.This is BAD for your business.....there are no short cuts in business, try & do the right thing at all times#Business Ethics.</p>
We understand your frustrations with regards to this matter, our aim at CAW is to always insure great customer service and after sales service. It is for this reason that we offered to have your vehicle towed to an RMI approved dealer at our cost for further assessment. We would like to state that this vehicle was never advertised with service history or any warranty. With regards to mileage travelled it’s true that we cannot restrict you on amount of kilometres travelled, we were simply trying to bring across a point which is that should the vehicle engine had been faulty from the outset then it would have given in within a few hundred km’s and not after more than 4,000 km’s. Furthermore damage/failure to the engine is possibly from over revving or misuse of the vehicle.
The vehicle did not have an owner’s manual, service history or spare keys which you acknowledged with your signature and was signed off by the branch manager (Copies of all documents are available). We are willing to assist you in obtaining a service book, we have been assisting you in every possible way and are still willing but stating negative statements is not the way, we were honest and fair from the outset so please refrain from defaming CAW with untrue statements.
Best regards,
We understand your frustrations with regards to this matter, our aim at CAW is to always insure great customer service and after sales service. It is for this reason that we offered to have your vehicle towed to an RMI approved dealer at our cost for further assessment. We would like to state that this vehicle was never advertised with service history or any warranty. With regards to mileage travelled it’s true that we cannot restrict you on amount of kilometres travelled, we were simply trying to bring across a point which is that should the vehicle engine had been faulty from the outset then it would have given in within a few hundred km’s and not after more than 4,000 km’s. Furthermore damage/failure to the engine is possibly from over revving or misuse of the vehicle.
The vehicle did not have an owner’s manual, service history or spare keys which you acknowledged with your signature and was signed off by the branch manager (Copies of all documents are available). We are willing to assist you in obtaining a service book, we have been assisting you in every possible way and are still willing but stating negative statements is not the way, we were honest and fair from the outset so please refrain from defaming CAW with untrue statements.
Best regards,