VN
Vusi N

1 reviews | Active since Sept 2019

12 Nov 2019, 14:10

*******

*******,

My uncle was looking for a car, and I found what he was looking for at CAW. They charged R 3500.00 for doing the licence and registration on his behalf, and yet my uncle ended up doing most of the work by himself as the permit on car when it left the dealer was already expired. When we asked for the money back, they refused, they were making up stupid excuses thinking I don't know anything about car licence and registration. I have friends working in the industry, and this is also public information.

Professionalism and customer service is not the words to define CAW, I struggled getting someone to help me when i was at the dealer to chose the best car.

MY ADVICE: STAY AWAY FROM CAPITAL AUTO WORLD!!!!

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Replies (6)
Capital Auto World
Capital Auto World's reply13 Nov 2019, 16:54
Official
 Good Day Vusi, thank you for your review, and we do understand your frustration regarding your issue. 

Capital Auto World
Capital Auto World's reply13 Nov 2019, 16:54
Official
 To answer you based on your comment we have given you the option on charging you licence and registration which you have taken, 
Capital Auto World
Capital Auto World's reply13 Nov 2019, 16:54
Official
 but because you live in another province other than Gauteng we have come to an agreement with your consent that we will refund you after you have pulled the discs and number plates for your vehicle. 
Capital Auto World
Capital Auto World's reply13 Nov 2019, 16:54
Official
 Our fees are included in our Terms and Conditions and before purchasing the vehicle you have sighed for these T&C’s. 

Capital Auto World
Capital Auto World's reply13 Nov 2019, 16:55
Official
 Our fee also include doing all needed Admin, Register the vehicle from our floor/stock into your name, do Roadworthy at Dekra AA, a delivery Permit valid for 60 days and just out of the best interest for our customer, 
Capital Auto World
Capital Auto World's reply13 Nov 2019, 16:55
Official
 we charge for your convenience to not take time out of your busy day to have all these necessary things done.