1 reviews | Active since Feb 2016
Still waiting for my Refund :-(
<p>I have been waiting for my Refund for the past 5 months i made a deposit as i was interested in buying Citroen C2 in December Randburg Branch, requested my refund in January as i was told the car was not ready by then, i emailed proof of payment to Mike more than 3 times then I was told Mike was not working there anymore, Emailed proof of payment to Debbie as i was to Mike resigned, I Called every week as Debbie promised the money will be refunded up to a point where she told me she is not responsible for refunds and transfered me to Amaar who also has proof of payment and promised the money will be refunded but it is still not refunded been laevind endless messages for Amaar his not getting back.</p>
As per our previous response we requested that you come in with proof of deposit and contact Ayman/Ricky to effect an IMMEDIATE refund which you failed to do.
Furthermore, the reason your refund was delayed was because the initial request was for a refund on a RENAULT and NOT a CITROEN C3 therefore we were unable to pick up the payment(which was done without our knowledge) on our statements as we did not have any reference and your sales person had left.
Hence the request for the proof of deposit and for you to contact Ayman/Ricky to resolve the matter promptly.
As per our previous response we requested that you come in with proof of deposit and contact Ayman/Ricky to effect an IMMEDIATE refund which you failed to do.
Furthermore, the reason your refund was delayed was because the initial request was for a refund on a RENAULT and NOT a CITROEN C3 therefore we were unable to pick up the payment(which was done without our knowledge) on our statements as we did not have any reference and your sales person had left.
Hence the request for the proof of deposit and for you to contact Ayman/Ricky to resolve the matter promptly.