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JM
Jessie M

1 reviews | Active since Jun 2019

30 Jul 2019, 08:29

SELLS FAULTY CARS! WORST SERVICE! STAY AWAY!

Here we are almost 6 months on and our car is still giving problem after problem, Capital Auto World SELLS FAULTY CARS and takes no responsibility for it. Our Ford gave us problems the minute we got the keys and out of the months we have owned it, we have actually only driven it half the amount of time because it's been back and forth on being fixed. I will be laying a complaint with the CPA and will not rest until Capital Auto World is investigated. And just by the way Capital Auto World, posting your own 'good' reviews is terrible marketing practice and actually does more harm than good to your brand because it makes it look like you have something to hide and cover up. Only companies with bad reputations and no happy customers do that.

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Replies (5)
Capital Auto World
Capital Auto World's reply31 Jul 2019, 13:28
Official
 Good day, thank you for your review, I am surprised that you post such a comment as we are trying to put you into another vehicle or cancel the deal, however, at this point we will cancel the deal as per The CPA Act. 
Capital Auto World
Capital Auto World's reply31 Jul 2019, 13:28
Official
 Your vehicle has travelled an excess of 8466KM in 7 months, we assisted you with repairs but unfortunately, we are yet to satisfy you. We would rather cancel the deal. 
Capital Auto World
Capital Auto World's reply31 Jul 2019, 13:29
Official
 On the day of delivery, it was noticed that there was a service light or similar that was showing, we decided not to go ahead with the sale as it was not to our standards, you advised us to proceed as the vehicle was at a great price. 
Capital Auto World
Capital Auto World's reply31 Jul 2019, 13:29
Official
The marketing that you speak of is based on factual comments provided by customers that has purchased vehicles from us, if you want to come through, I will be happy to provide you with the names and vehicles of the customers to substantiate. 
Capital Auto World
Capital Auto World's reply31 Jul 2019, 13:29
Official
We at Capital Auto World offer a 7-day money back guarantee to ensure total confidence and trust to our clients. To reiterate based on your feelings explained in your review we will now proceed with cancellation as per The CPA Act and rather not have further dealings with you. Regards