Poor service and not a recommended company to use. Stay away from this company in JHB

<p>My son purchased a car from Capital Auto Johannesburg, what a big mistake that was. They were advised that their car was ready and drove all the way up fron Durban to go and collect. On arrival, they were made to wait over 4 hours before they were given the car, needless to say....licence disks werent done, issues on the car wer not sorted out before hand, incorrect contract was prepared. The sales lady that we dealt with was horrific and should not be working in this field. Poor manners, poor planning and absolutely useless and her job. We were advised that the Durban dealership would sort out the issues and the number plates. We were also informed that our contract will be rectified. We took the car based on all of the above put in writing and the dealer ship also confirmed in writing that all the respective checks were done. On arrival at our families home in Alberton, we discovered the car had no Jack or any of the lawefull required spares... Further to this the dealership could not suppy spare key at the time. </p> <p>The contract was redone again and again, on the third attempt this was done correctly. We were double debited for the vehicle and still none of the promised issues have been resolved or sorted out. We waited over 2 months for our licence plates, gat them this week and they dont fit on the car. What an absolute joke.</p> <p>We were informed that a service had been carried out, on inspection by one of our friends at GWM - this certainly has not been serviced in the manner it should have been - car still full of faults.</p> <p>Natalie has to be one of the rudest ladies we have ever had the missfortune of dealing with</p> <p>We have had loads of positive assistance from Theunis at the Durban branch, however Natalie from JHB, she needs to learn some people s****s</p> <p>we have told Capital Auto world in JHB that we want to return the car and they have advised that we will be billed for them collecting the car etc, wow what an absolute cheek considering we drove to Johannesburg from Durban to collect. </p> <p>we will be receiving legal advise on this dealership as they certainly should not be operating in this manner. Further to this we will be recommending to all our friends and business contacts not to make use of this organisation. A complaint has been logged with the motor industy ombudsman</p>