nB
neville B
1 reviews | Active since Mar 2015
12 Mar 2025, 16:43
extremely unprofessional
In the middle of our deal, they keep me hanging, eventually after calling them back the third time, oh sorry the vehicle was sold. "We had a cash buyer." So this is a clear indication that certain clients gets privileged. Please do not do business with them extremely unprofessional
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Capital Auto World's replyOfficial
08 Apr 2025, 11:52 Good day, Neville,
We would like to clarify the sequence of events regarding your experience:
• You were informed that another customer was interested in the same vehicle.
• You intended to deposit cash into our bank account but did not want to pay the stipulated cash deposit fee.
• You informed our finance manager that if we did not waive the fee, you would cancel the deal.
• In documented WhatsApp voice notes, you reiterated to the salesperson that you wished to cancel if the fee was not waived.
• Our Sales Manager called to confirm that the fee could not be waived and to verify your decision. You confirmed, for the third time, that we should cancel the deal.
• Once your call ended, we proceeded with the second client, who then confirmed payment.
We would like to clarify the sequence of events regarding your experience:
• You were informed that another customer was interested in the same vehicle.
• You intended to deposit cash into our bank account but did not want to pay the stipulated cash deposit fee.
• You informed our finance manager that if we did not waive the fee, you would cancel the deal.
• In documented WhatsApp voice notes, you reiterated to the salesperson that you wished to cancel if the fee was not waived.
• Our Sales Manager called to confirm that the fee could not be waived and to verify your decision. You confirmed, for the third time, that we should cancel the deal.
• Once your call ended, we proceeded with the second client, who then confirmed payment.
Capital Auto World's reply08 Apr 2025, 11:52
Official
Good day, Neville,
We would like to clarify the sequence of events regarding your experience:
• You were informed that another customer was interested in the same vehicle.
• You intended to deposit cash into our bank account but did not want to pay the stipulated cash deposit fee.
• You informed our finance manager that if we did not waive the fee, you would cancel the deal.
• In documented WhatsApp voice notes, you reiterated to the salesperson that you wished to cancel if the fee was not waived.
• Our Sales Manager called to confirm that the fee could not be waived and to verify your decision. You confirmed, for the third time, that we should cancel the deal.
• Once your call ended, we proceeded with the second client, who then confirmed payment.
We would like to clarify the sequence of events regarding your experience:
• You were informed that another customer was interested in the same vehicle.
• You intended to deposit cash into our bank account but did not want to pay the stipulated cash deposit fee.
• You informed our finance manager that if we did not waive the fee, you would cancel the deal.
• In documented WhatsApp voice notes, you reiterated to the salesperson that you wished to cancel if the fee was not waived.
• Our Sales Manager called to confirm that the fee could not be waived and to verify your decision. You confirmed, for the third time, that we should cancel the deal.
• Once your call ended, we proceeded with the second client, who then confirmed payment.