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<p>Never Have I EVER had a more nauseating experience with ANY car dealership in this universe than the experience I am having with CAW.</p> <p> </p> <p>Herbert has been the most helpful in finding me a good interest rate and it all happened so fast. I then thought WOW this is going to be delightful, working with people who understand CUSTOMER SERVICE. LITTLE DID I KNOW!!!!!</p> <p> </p> <p>2.5 weeks ago I was there one Saturday to collect my JUKE. Once we went through all the paperwork and I was given the keys. I was told that I could not drive away with my car, as THEY ( don’t know who they are) thought my trade in was a SWIFT…. Now I ask you, how do you mistake a POLO VIVO for a swift??? So the price they offered me on my POLO has to drop by a few thousand…. This is now after I have accepted and signed the offer on my POLO and signed all documents for the JUKE. BUT ok I let it slide…. I have to take time off on Monday to come sign NEW papers, at a higher monthly rate. And so I did ALL THAT just to keep the peace….</p> <p> </p> <p>THEN, there is NO manual in the JUKE nor is there a RADIO CODE, apparently, the manual is being ordered and the code I was to receive the next day. The next day came and went and so did a WEEK… after screaming and shouting and carrying on like a crazy woman, Gabriel came to my office to collect my car and get the code from Nissan Sandton….. he came back with NO code….. Easter weekend came and I STILL had no radio, only after the LONG weekend did I get my code. And All this because CAW did not pay Nissan Sandton Intime…. I MEAN REALLY, How difficult is an EFT???? And what do I get A R300 bunch of flowers to say SORRY!!!!!</p> <p> </p> <p>OK so now we are all good…. Or so I thought…. After spending the most recent weekend with a COMPLETE CAR, the front starts falling apart… can you imagine my reaction…. I went to a panel beater and showed him. He took pic’s ( I did send it) the car was in an accident / bump or something and who ever tried to weld/glue the parts together, my nose was falling apart and all I can think is CAW selling me a broken car. Today I gave the Juke back and wrote down what needs fixing. I asked for loan car ( can you believe I still had to ask) after about hours I get given a key by a white man with blonde hair, not knowing whats going on. Walk outside to find a SMALL blue car…. And guess what …. IT IS EMPTY. I HAD TO ASK FOR FUEL, A LADY DROVE WITH ME AND PUT R100 IN. Can you hear how pathetic it sounds……. After abuout 100 mails, CAW decided not to fix my car, nor find me a replacement car they rather cancel the deal. I now have 2 car finances. and i dont have a car. </p> <p> </p> <p>So I’m on my way home and I realise that my POLO’s finance with absa went off my account…. Which means CAW HAS NOT settled my CAR. Kelly from ‘customer service’ calls and apologises and said the refund will be made to me today.</p>