Bad Service
<p>I bought a Chev Captiva car at Capital Auto World 2 week ago, I realised that the car had some mechanical problems, I then arranged to return the car to be fixed. Now no one have any feedback about the car whether their fixing it or not. I have been send from pillar to post when a phone to find out when will the car be ready for me to collect it. I am disappointed to say the list and regret the day I worked in their dealership to purchase that car cash and also to date I have not received my change of ownership documents and disk that I have already paid for suppose they are no longer important since I need to be refunded since their sitting with their car that I purchased and not owing it. I hope Jabu will be ready to refund me since he failed to return my car.</p> <p> </p>
Dear Madam,
Sincere apologies for the poor service recieved by our *********** sales representitive, this matter will be addressed with her immediately as Capital Auto World thrive on customer service, quality as well as value.
Your vehicle was ready for collection on Tuesday already. I am unsure as to why you were not notified.
Our Customer Service will contact you directly in regards to your vehicles natis.
Please also note that Jabu has nothing to do with sales nor clients. I will address that with your sales representive as well.
Dear Madam,
Sincere apologies for the poor service recieved by our *********** sales representitive, this matter will be addressed with her immediately as Capital Auto World thrive on customer service, quality as well as value.
Your vehicle was ready for collection on Tuesday already. I am unsure as to why you were not notified.
Our Customer Service will contact you directly in regards to your vehicles natis.
Please also note that Jabu has nothing to do with sales nor clients. I will address that with your sales representive as well.
If is so funny that you shift the blame to the sales rep, I thought her duties ends after she has closed the deal, of which she did and as for mechanical faults, your workshop should carry the blame for failing to test the car before it went to the selling floor. The car was never ready on Tuesday cause I phoned the reception left the massage for that Jabu or workshop to phone me back and no one bothered.
Then again you have not mentioned my original disk and car original papers...is that the sales rep responsibility also??? or your admin department that makes people sit the wholeday for nothing!!! I still have not received any calls from management or respond to my emails while I left numerous messages from yesteday with your receptionist ...is that also the sales rep responsibility??? to phone me when I need someone senior... Thats pathetic!
Your service is worse than I thought and you have just proved it by responding to this pushing the blame of your disfuntional Randburg branch as a whole.
I just read similar complains from other customers like me and clearly your used to offer such service and you will not improve because you choose paint a blame on individuals while your company has no structure...sales rep attend to mechanical faults, complains, and registering of vehicle to driving customers to closing deals ...what's all that???short staff???.
If is so funny that you shift the blame to the sales rep, I thought her duties ends after she has closed the deal, of which she did and as for mechanical faults, your workshop should carry the blame for failing to test the car before it went to the selling floor. The car was never ready on Tuesday cause I phoned the reception left the massage for that Jabu or workshop to phone me back and no one bothered.
Then again you have not mentioned my original disk and car original papers...is that the sales rep responsibility also??? or your admin department that makes people sit the wholeday for nothing!!! I still have not received any calls from management or respond to my emails while I left numerous messages from yesteday with your receptionist ...is that also the sales rep responsibility??? to phone me when I need someone senior... Thats pathetic!
Your service is worse than I thought and you have just proved it by responding to this pushing the blame of your disfuntional Randburg branch as a whole.
I just read similar complains from other customers like me and clearly your used to offer such service and you will not improve because you choose paint a blame on individuals while your company has no structure...sales rep attend to mechanical faults, complains, and registering of vehicle to driving customers to closing deals ...what's all that???short staff???.
Why you charge customers so much money for registering the vehicle while you know that your failing to do so. It take a day for anyone to register the car under their name. I paid for this because I thought you will offer a better service than myself going to the department but clearly I was so wrong, now I have to beg for my papers.
Why you charge customers so much money for registering the vehicle while you know that your failing to do so. It take a day for anyone to register the car under their name. I paid for this because I thought you will offer a better service than myself going to the department but clearly I was so wrong, now I have to beg for my papers.
Good Day Madam,
We afraid that the sales Executive duties doesn’t end after she has closed a deal, if it were, you would not be getting any sort of service.
Again, it was the sales Executive duty to for check the vehicle not “that Jabu” as you state in a very disrespectful manner.
In regards to your disk and original natis documents, it is the duty of the sales Executive to follow up and make sure it reaches their clients. Management has not received any emails from yourself.
Your statement claiming about our Randburg branch being “dysfunctional” is a bit harsh given the fact that we apologised and rectified your vehicles steering wheel.
We accept not doing a rather intense interview and reference check on our sales executive. Our intentions are to do more intense interviews and reference checks to avoid such situations.
CAW Group, in these harsh economical times is still expanding and that one can see through our sales and efficient service we do provide.
We take it that this is not a bias comment due to your personal relationship with the sales executive, however should it be sincere, kindly take a moment to sit with us in order for us to satisfy you as a valued client.
Regarding vehicle registration, it is done in bulk. Hence it will not be completed in one day, that is why you receive a twenty one day permit.
Good Day Madam,
We afraid that the sales Executive duties doesn’t end after she has closed a deal, if it were, you would not be getting any sort of service.
Again, it was the sales Executive duty to for check the vehicle not “that Jabu” as you state in a very disrespectful manner.
In regards to your disk and original natis documents, it is the duty of the sales Executive to follow up and make sure it reaches their clients. Management has not received any emails from yourself.
Your statement claiming about our Randburg branch being “dysfunctional” is a bit harsh given the fact that we apologised and rectified your vehicles steering wheel.
We accept not doing a rather intense interview and reference check on our sales executive. Our intentions are to do more intense interviews and reference checks to avoid such situations.
CAW Group, in these harsh economical times is still expanding and that one can see through our sales and efficient service we do provide.
We take it that this is not a bias comment due to your personal relationship with the sales executive, however should it be sincere, kindly take a moment to sit with us in order for us to satisfy you as a valued client.
Regarding vehicle registration, it is done in bulk. Hence it will not be completed in one day, that is why you receive a twenty one day permit.
I received a bad service buying this car from your Randburg brunch three month ago now I'm struggling again to receive the car papers…i despise your service and what seems to surprise me is that you never cared despite all the negative comments on Facebook n HelloPeter.
Yolandi you continue to offer the same bad service you have offered me and know that you will cover it by blaming the African sales executives to make up for your incompetency..is this a racial issue???and if that's the case why is your company allowing blacks to even become their customers. I shouldn't even being phoning to follow up on my documents rather FOR YOU TO SEND THEM SINCE I PAID IN FULL FOR THEM THREE MONTHS AGO AND LICENSING DEPARTMENT TAKES LESS HOURS TO REGISTER THE CAR. This is nonsense!!!
I am annoyed and irritated your behavior after I purchased this car cash without giving your company any problems.
I received a bad service buying this car from your Randburg brunch three month ago now I'm struggling again to receive the car papers…i despise your service and what seems to surprise me is that you never cared despite all the negative comments on Facebook n HelloPeter.
Yolandi you continue to offer the same bad service you have offered me and know that you will cover it by blaming the African sales executives to make up for your incompetency..is this a racial issue???and if that's the case why is your company allowing blacks to even become their customers. I shouldn't even being phoning to follow up on my documents rather FOR YOU TO SEND THEM SINCE I PAID IN FULL FOR THEM THREE MONTHS AGO AND LICENSING DEPARTMENT TAKES LESS HOURS TO REGISTER THE CAR. This is nonsense!!!
I am annoyed and irritated your behavior after I purchased this car cash without giving your company any problems.
Capital Auto need employees like Natalie at the forefront since she is able to undrstant the customers frustration at hand and does her best to solve any challenges that the customer might have. I was indeed frustrated by the service I have received however after receiving a call from her to come to their office for resolution, all I thought was that she was going to give me the runarounds like others however as I got there, she was waiting for me and my car papers were ready for me. She took her time to explain why there was a dely and decided to attend to my complain as soon as it came to her attention.
I am glad that my query was solved, compensated and wish all employees could learn from her and be able to treat evey customer with respect, communicate the deal from the beginning to the end to avoid miscommunication between the staff and customers…
Thank you again
Capital Auto need employees like Natalie at the forefront since she is able to undrstant the customers frustration at hand and does her best to solve any challenges that the customer might have. I was indeed frustrated by the service I have received however after receiving a call from her to come to their office for resolution, all I thought was that she was going to give me the runarounds like others however as I got there, she was waiting for me and my car papers were ready for me. She took her time to explain why there was a dely and decided to attend to my complain as soon as it came to her attention.
I am glad that my query was solved, compensated and wish all employees could learn from her and be able to treat evey customer with respect, communicate the deal from the beginning to the end to avoid miscommunication between the staff and customers…
Thank you again