Capital Alliance

If I could rate a zero I would. My uncle has a policy but they still haven't paid out. He put a claim last week on Friday late, he called the HR coordinator which said he submitted the claim on Sunday, till to this day the money has not been paid out. This is delaying the burial society that was meant to be this week Saturday. The turn around time for the pay out is 48 hours but still nothing. The coordinator has even said he's done his job and now my uncle has to call Capital Alliance for himself, which he did and there's no response, they say they have a high volume of calls. Even the email system states that the email will be responded to after 48 hours. So much incompetency for a policy which is meant to be assisting the policy holder at the time they need them the most.