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My parents were asked to go in to the offices to sign a renewal of their policy and reconfirm proof of residence. They signed the forms, but didn't realise they were given forms for cancellation of the policy. The funds were paid into my mother's account, and the very next day, the whole amount of R440k was transferred to a Standard Bank via EFT. Unfortunately my parents were blissfully unaware that this payout had been done, so they didn't query the whereabouts of the money. My mother stumbled across the documentation years later by accident and started inquiring about the status of the policy and was told that it had been paid out. She was sent from pillar to post and made to wait for over a year, until her bank manager helped her follow up. Capital Alliance haven't made an effort to follow up as their attitude is that they have the signed forms and the money was paid over. Shouldn't they be just a tad bit concerned that something is wrong since they (and the bank) were the only ones who knew about the funds being deposited. After a year of following up, we eventually sent everything to the Ombudsman who has informed us that they cannot do anything since it is older than 3 years. Someone somewhere is definitely smiling........and my parents have to just accept that they have lost their money. Two 87 year old people who would NEVER do that to anyone else, and who worked hard for so many years. Shocking!!!!!!!