Capita SA Maitland Warning ⚠️ Please consider your emotional and mental health before taking a job here ⚠️

The worst BPO - ****ita

What a complete waste of time. Zero growth unless you are a world class A$$ kisser. Zero compassion, you are nothing but a number and numbers are easily replaceable( that's why they are forever recruiting, not because of growth and people moving up but because people leave like crazy or get fired) Recruiters will sell you the BPO dream ( which always includes growth but it never happens, I mean you have so many agents in the same position for 5+ years and people were only promoted to TLs because their legacy staff left during the second year of covid) always excuses. Managers and above treat people like dirt, they are driven by that title on their lanyards. I had an HOD who was pushing for me to get a warning because I worked from home for nearly 2 years, came back to office and got COVID surprise surprise, this from a company that wasn't following COVID regulations to the T. HOD doesn't even greet people, you must kneel down and greet her. It's disturbing what goes on, in that building and parking lot!! You are expected to follow the company values but management and up can't be bothered to uphold it. And don't think for a second you can trust your manager with anything that's happening in your life or that's impacting you negativity, they have the tendency of sharing this with people in your team and other members of staff. Just like political parties, when they need your vote, they promise to listen and take feedback, do this and that for staff. The minute employee surveys are over the drama unfolds! You have been warned.