Extremely Disappointed with After-Sales Service

I spent R10,000 on a pair of headphones from Capi Electronics and reported an issue within just 12 hours of purchase. I requested a return or solution immediately, but the service I received has been nothing short of shocking.

Initially, I was assisted by a representative named Griffin, who has since completely stopped responding to my emails—it’s been 5 days with no update or acknowledgment. For such an expensive purchase, I expected far better after-sales support.

Capi Electronics has shown a complete lack of accountability and customer care. I am deeply disappointed and would not recommend them to anyone based on this experience.