"Zanele" The Rude Capfin agent.

I have a Loan with Capfin, so I recently lost my job which makes the repayments a problem, since I have no other source of income. Capin calls probably 5 times a day to collect and when you answer its a robot or no answer. There's a girl who called to try and collect, she said her name is Zanele. That girl was rude to me with no Call Center ethics, her tone and manner was worse. I worked in a Call Center before so I know how to speak to Clients, and I even asked her if she was not trained, and she said no. So why are they calling if they don't know how to do their job?When they called me the next day, I asked for the manager and I was told she was not available and she would call me back, I still haven't received a call. Zanele asked me to confirm my ID number and I asked her how I would know if its Capfin because of her tone.So if thats how they treat their clients I doubt they are even collecting anything from them.She even told me she will make sure my account is handed over!