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carol M

1 reviews | Active since Apr 2015

07 Nov 2016, 14:02

You **** to me!!!!

<p>Last year October I wrote a review concerning the account I had with you and I received an email from your customer service department saying the matter has been sorted. Last week I received a call from a company called Dmc saying they are calling on behalf of capfin concerning the account I have with capfin that is handed over. I checked my bureau details and the damn company is there with a record showing arrears of R1600 from 2014.</p> <p>It took me a year to clean up my credit bureau and now I am back to square one because your inability to do your job.</p> <p> </p> <p>I am not happy, I do not know if I need to seek legal assistance for you to take my query seriously. </p> <p> </p> <p>I have attached my proof of payment. </p>

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Replies (2)
Capfin
Capfin's reply07 Nov 2016, 16:12
Official

Hello Carol

Thank you for writing to advise us of your concerns.

We regret any inconvenience caused. Your matter is a priority for us and is currently receiving our full attention. Your request is being attended to and we will be in contact with you to provide feedback.

Kind regards

Customer Services

Capfin
Capfin's reply14 Nov 2016, 07:57
Official

Hello Carol

We have investigated your query and are happy to advise that the matter has been resolved.
Feel free to call us on *** or email *** for any further assistance.

Kind regards

Customer Services