AK
Abegail K
1 reviews | Active since Jan 2021
01 Oct 2021, 14:04
Wrong date debit
I have a loan with them that we agreed that my repayment is debited on the last day of the month but this September they debited my account on the 29th and i did not have enough funds , my bank then charged me for that reversal. When i dpoke to their consultant namely Nomonde she stated that they only monitored my account and they will not be refunding me the charges incurred because its not their fault but my bank's instead.
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Replies (2)
Capfin's replyOfficial
01 Oct 2021, 16:13Good day Abegail Matho Khawula
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply01 Oct 2021, 16:13
Official
Good day Abegail Matho Khawula
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's replyOfficial
01 Oct 2021, 16:16Good day Abegail Matho Khawula
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Capfin's reply01 Oct 2021, 16:16
Official
Good day Abegail Matho Khawula
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services