WORST THAN ESKOM

AGAIN A TERRIBLE/HORRIBLE EXPERIENCE WITH CAPFIN

I opened a loan account in August 2018. It was such a easy process. I was approved in minutes. In Desember I topped up my loan account and are paying my account on time and up to date. They have send me a offer to top up my loan account again end of March. I took the offer and NOW PROBLEMS ON PROBLEMS ON PROBLEMS.

I filled in the application. After a lot of emails ect they decliened my application...they gave me the offer. I rep**** with an email and a few days later they send me a new offer.

O dear here we go again. !!!!! THE SYSTEM gets blamed for all. But it is the people working behind the scenes that eigther dont do the work something I dont know.

I started the new application on 12th April 2019. I have sent my ID AND PAYSLIPS and Bank statements after they already have it all and retracted it from my ban****!! But I did send it all. I heard nothing!!!!!!! On 16 April I did all over again because the still need my documents. Paitiently I have send it again. I could fill in my info ect. after a while and then my declaration and then they ask for my documents again.!!!!

I phoned Capfin 3 times and no one can give my an answer...; I will check for you is all they could say.... or I will check with my Manager" after waystin hundred of Rands on phone calls nobody could give me the reason why it still says they need my documentation.

On the 17the of April I recieved an Email " We're processing your loan application as we speak....LOOK HOW THEY LIE.... !!!!!!!!! "but we've noticed there are a few documents still outstanding ect.... after I recieved an sms on the 16 ( twice) sms looks like this : Capfin: Thank you for submitting your proof of income. We will contact you once it has been processes. 08:26

NEXT SMS: Capfin: To continue we require you Mar bank statement or payslip reflectiong your salary. 08: 50

I have submitted my documentation : 13 times .... I even send it via email, upload ect.... al ways.

I phoned capfin on the 18th at 08.08 at 08.51, Capfin phoned me on the 18th at10.26 call duration 5mins and 9 sec !!!!!! NO ANSWER WHY!!!!!! NOBODY KNOWS WHAT IS GOING ON. NO MANAGER CAN ANSWER ME!!!!!!!

I HAVE SPOKEN TO BEATE, LIONAL, LAUREN ECT ECT..... EVERYTIME THERE ARE NOW ANSWER ON MY ACCOUNT THEY SPEAK TO SOME ONE PUT ME ON HOLD AND THEN NO CONCLUTION. After promise on promise they will get back to me, no one ever does. Managers, Team leaders ect. No body does anything.

I recieved an email saying my offer expierce Today! Ha ha ha this is terrible.

I make a good living, can pay my account------better than most of the clients with payment problems. BUT this is not about the money. You can keep it. ! THis is about the word service I have experienced in my life. Not even Eskom gave me this bad service.

There is so much more I can say but I am so tiered now.

I will also bombared you with complaint on complaint till my case is resolved, satisfactory!!!!!!

Consumer Watch will be next