1 reviews | Active since Jul 2016

06 Jul 2016, 08:30

worst service

<p>I apl**** about 5 weeks ago for a loan. At beginning I was almost every day for docs. They confirmed they have all my docs but due to a tecnical problem I have too wait for approval. It going now 5 weeks. No assistance. One cosultant even started singing in my ears when I told her I am not happy. Really unprofessional </p>

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Replies (3)
's update06 Jul 2016, 12:27
Reviewer Update

Now I was,told my docs are exipired I have do redo everything. I recorded some conversations past 5 weeks. I think must post it on utube.

Capfin
Capfin's reply06 Jul 2016, 12:38
Official

Good day Johan-steyn-1

Your feedback is valued as it helps us to improve our service . We apologise for any trouble we may have caused you with our Proof of Income process. We are committed to resolving this matter speedily. We will contact you with feedback shortly.

Kind Regards,

Customer Service

Best regards,

Capfin
Capfin's reply08 Jul 2016, 12:50
Official

Good day Johan-steyn-1

We have investigated your query and are happy to advise that the matter has been resolved.

Feel free to call us on ********** or email ********** for any further assistance.

Kind Regards,

Customer Service

Best regards,