Worst experience ever

This is by far the worst service I have ever received, im not even sure whether they do check their Hellopeter feedback because I feel like I’m wasting my time typing this.

The biggest mistake one can do is to try and get help from Capfin. They have full of idiots agents and team leaders.

I sent an email in May requesting for my debit order date to be changed and all they cared about was the arrears amount I was gonna pay if there are no funds on my account by the 26th since as per them I requested late to change the debit order date. I made plans and had funds on my account and the money was debited. The following month on the 26th the debit order tried to take again and this time there was no money. When I called they told me it wasn’t changed after I spoke to an Indian Team leader who didn’t change the debit order date as per my request. I have requested for a Team leader to call me back even today I’m still expecting their call. All I receive is a call from their rude agents who doesn’t know what is customer service who wants nothing but money and they don’t care about my complaint and concerns. When I call the agents from customer service are stupid and dumb as well I don’t even know why I associated myself with this company from the first place. Today I requested a call from team leader who didn’t bother to call back and when I called back and agent went to speak to her team leader than dropped the call while I was on hold and that time im using my own airtime trying to sort out the mess they created. I need someone higher from everyone to call me not an agent not a team leader because they all useless but a manager or someone higher. They messed up my credit score and I need someone who will listen to the calls I have been making to them. I stated that I’m only available between 1:30pm to 2:30pm but I receive calls during the day requesting me to pay the amount.