pD
patrick D

1 reviews | Active since Dec 2016

16 Jan 2017, 15:27

worst company

<p>my wife closed a Capfin account in November and even recieved a letter from HTN attorneys confirming the closure, but the account is still not updated with ITC as it reflects open with arrears 3 months later. i have called Experian and Transunion who have confirmed that they are yet to recieve the confirmation.</p>

0
Replies (2)
Capfin
Capfin's reply17 Jan 2017, 07:45
Official

Hello Vusi Dlamini

Your feedback is important to us.

Please accept our sincere apology for any frustration experienced. An investigation into your query is underway.

Kind Regards,

Customer Service

Best regards,

Capfin
Capfin's reply20 Jan 2017, 14:26
Official

Hello Vusi Dlamini

We have investigated your query and are happy to advise that the matter is now resolved .Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.

For any further assistance please call us on *** or email *** .

Kind Regards,

Customer Service

Best regards,