GS
Glads S
1 reviews | Active since Jan 2016
14 Jan 2016, 21:18
WORSE SERVICE OF MY LIFE
I app**** for Capfin loan and qualified. They phoned me to finalise the loan. I qualified for a certain amount they asked for my bank account number and i was told that the money should be deposited within 48 hours.. To my surprise, after 24 hours i receive an sms saying my loan has been declined!!! <br> What kind of service is this like really guys?
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Capfin's replyOfficial
15 Jan 2016, 09:35Hello Mokgadi Gladys,
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Service
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Service
Capfin's reply15 Jan 2016, 09:35
Official
Hello Mokgadi Gladys,
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Service
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Service