WHY LIST 1 ACCOUNT TWICE WITH 2 DIFFERENT OPEN BALANCES ON EXPERIAN AND COMPUSCAN?

My capfin account was handed over to Easton Berry/MBD collection but both accounts are listed on the credit bureaus i.e. CAPFIN with a balance of R8700 and MBD collections with balance of R4890 yet its one account. For some other reasons my payments were not being updated. How can i be listed twice for the same debt? When the account is handed over ideally CAPFIN was supposed to zero the account then MBD proceed with collections. Why are you messing up with my credit profile. Over and above that MBD says i am 1 month in arrears whereas they are debiting R1000 every month from my account. Where is the logic behind this? When i query with MBD they say i must call Capfin, when i call Capfin, they refer me back to MBD.

CAN YOU PLEASE SORT THIS MESS OUT. EITHER CAPFIN OR MBD ACCOUNT REFLECTS ON MY CREDIT PROFILE NPT BOTH WITH 2 DIFFERENT BALANCES. THIS IA TOTALLY UNACCEPTABLE. CAN SOMEONE PLEASE TAKE RESPONSIBILITY FOR THIS MESS?