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KB
Karien B

1 reviews | Active since Jan 2020

27 Dec 2021, 13:56

Where did the offer go?

On 20/12 I received an SMS from Capfin that I had 3932.00 available on my loan account and that I can forward my 2 latest payslips if I want to take up the offer. I did that, and received an SMS that my documents were received and a while later I received another SMS stating that the documents were processed and that I will be contacted by Capfin shortly. This never happened. I resend my payslips on 23/12. Nothing happened. I left a message for Capfin to contact me regarding this. Which they did this morning. Only to deny that an SMS was sent to me and that there is no evidence of them sending me a SMS. I am not a fool, I have the SMS on my phone as well as all the subsequent SMS from Capfin. So who is sending the SMS and how can they deny this if I have the proof?

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Replies (3)
Capfin
Capfin's reply28 Dec 2021, 09:14
Official
Good day Karien B
 
Thank you for alerting us to your concerns with regards to the processing of your Capfin loan application.

Please note that your request is being attended to. We apologise for any inconvenience this may have caused you.  
 
Sincerely
Capfin Customer Services
Capfin
Capfin's reply28 Dec 2021, 10:14
Official
Good day Karien B
 
 
Your query has been investigated and we are happy to advise that the matter has been resolved. 

For further assistance, please call us on *** or email ***
 
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 17:00 
* Saturday and Public Holidays 08:00 – 13:00
* We are closed on Christmas Day and New Year's DayKind regards 
Capfin Customer Services
KB
Karien B's update28 Dec 2021, 10:18
Reviewer Update
The mere fact that you did not even send an SMS to conclude the matter says a lot about Capfin. I am still astonished about the call centre agent’s remarks. Look at your trust index, Capfin. That says a lot..