Where are my documents going????????

<p>I am an existing customer of Capfin. I have had no issue with them ever since Feb 2016 when i intially took my first loan. However the good service has ended today!</p> <p> </p> <p>Yeterday(27-02-2017), i received an SMS notifying me that I have money available tp loan, after using the self service number *120*6545#, I was then infirmed to load my December and January payslips ,which I did at 12:38 pm. I did not recieve an SMS stating that they recievd my documents.</p> <p> </p> <p>I then requested for them to call me back, WHICH DID NOT HAPPEN, I emailed my documents again at 4:44 pm, up until this morning , no response from Capfin , which is strange cause they are always so sufficent when it comes to taking their installment!</p> <p> </p> <p>I called this morning and spoke to a consultant named Janice, she informed me that nothing has come throuhg, which is strange. Ok, I did uploaded my documents to the website, called again and spoke to another consultant by the name of Geraldine, she also could not tell me where my PERSONAL documenst are going, after letting her know how annoyed I was, I receive that they had received my documents, so my question is : WHERE WERE THEY ALL THIS TIME AND HOW COME YOU GUYS COULD NOT PICK THEM UP?????</p> <p> </p> <p>These are my personal documents, I have been a good customer of Capfin and all of a sudden their service sucks! WHAT IS GOING ON??</p>